The most popular Zoomlion sanitation machinery com

2022-08-01
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Zoomlion Sanitation Machinery Co., Ltd. opens 400 customer service hotline

Zoomlion Sanitation Machinery Co., Ltd. opens 400 customer service hotline

China Construction Machinery Information

Guide: Zoomlion Sanitation Machinery Co., Ltd. 400 customer service specialist has become a beautiful scenery. Mr. Tang, the relevant person in charge of a company in Yiyang, said: they have a good service attitude and a high frequency of follow-up visits. There is nothing to say about the working attitude of these girls! With the continuous expansion of the scale of environmental sanitation machinery companies

the 400 customer service specialist of Zoomlion Environmental Sanitation Machinery Co., Ltd. has become a beautiful scenic spot. Mr. Tang, the relevant person in charge of a company in Yiyang, said: "they have a good service attitude and a high frequency of follow-up visits. There is no need to say the working attitude of these girls!"

with the continuous expansion of the scale of the environmental sanitation machinery company and the continuous increase of product sales, in order to correspondingly improve the after-sales service quality, the branch set up a "call center for environmental sanitation machinery company" in April this year

in July, the call center entered the trial operation stage and ushered in great development opportunities. Customer service specialists go to work at 7:00 a.m. and go off work at 10:30 p.m. every day. In order to better serve customers, they take turns to eat at noon to prevent customers from calling unanswered at noon

it is understood that all calls of Zoomlion Sanitation Machinery Co., Ltd. need to be completed through the process of data collection and processing. After receiving the customer's call, the customer service staff of the center will assign the service task to the marketing company in its area according to the customer's specific needs, appoint after-sales service personnel to handle it, record the work of all after-sales service personnel on time, and pay a return visit to the customer in time, Investigate the customer's satisfaction with the service of after-sales personnel, so as to improve the service quality

in view of the special working hours of the customer service specialists, the environmental sanitation machinery company specially appealed to the state to introduce relevant policies. The employees with call centers rented an apartment, which was equipped with air conditioners, televisions, water heaters and other daily necessities. In addition, according to their late off-duty time, they specially purchased refrigerators, stoves, washing machines, coffee machines and other supplies to improve the quality of life of the customer service specialists. In this regard, he Dan, the person in charge of the call center, said: "the company has considered our life test and annealing very carefully. We will also try our best to improve the service level, better serve customers and be the customer's considerate person!"

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